Standard: The agency shall collect and analyze statistics on its programs and services for evaluation and future program and service development.
Suggested Evidence of Compliance: Provide examples of statistics collected, describe the frequency of updates, and describe how the agency makes use of the information.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 226-227; Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 370-372; Chapter 23 – Evaluation and Action Research, pp. 660-663.
Agency Evidence of Compliance:
DPRAC 5.4.1 - Maintaining Statistics for Recreational Needs & 5.4.2 - Evaluation of Services & Information Reporting
Agency Self Assessment: MET